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Quality, Enhancement and Development

The Quality, Enhancement and Development (QED) Department enables and supports the development of a learning organisation that promotes best practice and empowers service users and staff. The QED Department plays a pivotal role in the development and implementation of the Brothers of Charity Services Ireland – West Region Strategic Plan and supports and facilitates three main areas of activity within the services:

The implementation of quality systems including the Personal Outcomes Measures Accreditation System, the National Standards for Residential Services for Children and Adults with Disabilities Health Act 2007 (Care and Support of Residents in Designated Centres for Persons (Children and Adults) with Disabilities) Regulations 2013 and ‘New Directions’ 2012 Review of HSE Day Services and Implementation Plan 2012-2016.

The promotion of the personal and continuous professional development of staff in the services with particular reference to the vision of the organisation and to international best practice.

A range of organisational development projects that reflect a human rights based approach to service delivery that promotes and supports the people we support to direct their own lives.

The Brothers of Charity Services Ireland West Region are committed to supporting individuals to achieve their personal goals and dreams and to live a good quality of life of their choosing.

We have been working in partnership with The Council on Quality and Leadership (CQL) since 2002. CQL is a non-profit organisation based in the United States that specialises in quality assessment and accreditation for organisations that support people with intellectual disability across the world. CQL defines and measures quality from the person’s perspective and wants to know how well the organisation understands each person supported and how the services and supports provided meet those individual needs. The CQL quality system is called Personal Outcomes Measures.

Personal Outcomes are what matters most to people in their lives. Personal Outcomes can include choosing where and with whom you live, staying closely connected to family and friends, being respected, having a job, good health, exercising rights, having a sense of security and belonging and being involved in your community.

The QED Department incorporates the Volunteer and ‘That’s Life’ programmes – please click on the links for more information about these programmes.

A young woman pointing up, wearing a t-shirt that says 'Volunteer', against a colourful abstract background